Healthy workplaces promote good mental health and wellbeing. They are positive and productive and get the best out of everyone in the workplace. Businesses that care about good mental health and wellbeing attract and keep top talent because they’re great places to work. 

Employee Assistance Programs (EAPs) are designed to provide support for employees to assist them managing workplace relationships and work matters in a constructive way. They provide support to navigate life’s issues and increase coping and resilience and reduce the potential impact on the workplace if such matters aren’t managed effectively. 

Centacare’s ACCESS Programs NQ is linked with the National ACCESS Network and can provide national coverage while offering a quality, local service. Our EAP services focus on building the skills and capabilities of all employees from frontline workers through to executives to be more effective in managing personal and workplace relationships, develop leadership, conflict resolution skills and more. We support employers and employees to take a proactive approach to problem solving by providing services such as counselling, educational workshops, mediation, corporate coaching and crisis intervention to staff and their families. 

ACCESS Programs NQ provides counselling for a variety of problems affecting employees. It may include help with confronting personal problems such as:

• Relationships and parenting issues
• Workplace conflict and team building
• Leadership coaching
• Drug and alcohol issues
• Parenting skills
• Bereavement

Having resources such as an EAP to support employees in times of need demonstrates the organisation’s commitment to supporting the health and wellbeing of employees both in the workplace and their personal lives. It is an investment in the wellbeing of individuals, families and the broader community. 

“Having resources such as an EAP to support employees in times of need demonstrates the organisation’s commitment to supporting the health and wellbeing of employees both in the workplace and their personal lives.”

ACCESS Programs NQ can benefit organisations by:

• Enhancing employee’s work and personal life
• Reducing sick leave, absenteeism, stress claims, staff turnover, recruitment costs and workplace conflict
• Improving staff performance, morale and productivity
• Increasing loyalty to the organisation
• Reducing accidents in the workplace
• Providing managers and supervisors with a means to fulfil their duty to ensure the health, safety and welfare of employees in the workplace
• Providing management and supervisors with more time for their work rather than trying to resolve workplace conflict or support employees experiencing work or personal difficulties
• Providing management and supervisors with support to raise their concerns and develop a plan of action to effectively address their concerns with an employee

ACCESS Programs NQ also offers a range of proactive training and corporate coaching to build capacity within teams and build leadership qualities in managers. 

Other ACCESS Services:

• Training and Workshops: Covering a broad range of topics such as stress management, team building, conflict resolution, Mental Health First Aid and many more. Training can vary from one-hour sessions to full day seminars
• Critical Incident Response: Onsite support or counselling for employees following a traumatic event in the workplace (i.e. fire, robbery, fatality) and 24 hour/7 days a week Critical Incident contact
• Workplace Mediation: Appropriately qualified and skilled mediators can assist in resolving workplace disputes and conflict
• Professional supervision
• Corporate Coaching: Structured problem-focused consultations with experienced professionals in order to enhance outcomes through people management

Cost Effective Services

As a not-for-profit organisation, our commitment to community is unwavering and our resources are invested back into services. Our services are competitively priced, prioritising localised responses and face to face connection. A customised contract can be developed to suit the needs of your organisation.

For further information about ACCESS programs NQ, contract details, and fee structures, contact Centacare in Townsville on 1300 672 273. 

Centacare is an approved agency under the Family Law Act 1975.

www.centacarenq.org.au